Focus on the customer service skills that matter to understand every candidate’s readiness, potential, and fit. SHL's technology measures job-critical skills and helps you identify top talent, at scale.
Did You Know?
The ability to uphold ethical standards regardless of external pressure is one of the ten priority skills that customer service agents need to possess in order to be successful. Focus on the skills that matter with SHL’s Contact Center Hiring Solution.
Hire and Retain Customer-Focused Agents With Future-Ready Skills
SHL’s Contact Center Hiring Solution engages and identifies the high-performing candidates who can deliver improved business outcomes.
Make confident talent decisions using detailed reports, interactive skills dashboards, and job-match indicators. Know that you will recruit agents who impress customers, boost outcomes, and stay long-term.
Capture candidates’ attention with immersive, branded experiences throughout your customer service recruitment. Empower applicants with interactive, job-relevant tools and simulation assessments.
Wrap up each applicant’s experience by sharing an engaging, personalized video that focuses on their strengths. Make hiring personal, for any number of applicants, by providing automated video feedback.
SHL Insights
32% increase in Customer Satisfaction Score (CSAT) delivered by agents hired by a global BPO using SHL’s solution.
Drive Efficiency, Quality, and Customer Excellence with SHL.
32%
Hire Customer-Focused Agents
Achieved a 32% increase in customer satisfaction for a global BPO.
42%
Identify High-Performers
Agents hired with SHL are 42% likely to meet and exceed Average Handle Time (AHT) goals.
60%
Secure Top Talent Faster
Reduced time-to-hire by 60% across multiple global call centers.
SHL Featured Products
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Measure Job-Critical Customer Service Skills with SHL
Focus on the skills that matter with SHL’s Contact Center Hiring Solution. SHL provides a simple-to-deploy solution to help you get what you need from your customer service agents.
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