With our constantly updated assessments and simulations, reliably measure the critical service and language skills needed to deliver customer excellence whilst adapting to ever-changing client needs.
Drive Success for Your Business and that of Your Clients
Customer satisfaction is a crucial metric for your clients, so it’s essential that your BPO hiring secures agents who can deliver this.
We understand how crucial it is to eliminate any cheating from the application process. That’s why SHL’s trusted science is built with anti-plagiarism measures and ensures BPO recruitment practices are fair for everyone.
Save recruiter time and cost by automating BPO hiring through an end-to-end candidate experience platform with SHL’s fully proctored assessments, simulations and interviews on-demand. Use actionable insights to quickly select agents with critical skills and future potential, at scale.
SHL talent solutions drive real business outcomes.
100,000
Manage High Applicant Volume
A BPO client assessed over 100,000 candidates in just 2 hours using SHL.
90%
Automate and Accelerate Hiring
A global software company reduced candidate processing time by 90% using SHL AI-Powered Spoken Language Assessments.
32%
Elevate Customer Service
A global BPO experienced 32% increase in customer satisfaction with SHL selected candidates.
SHL Featured Products for BPO Recruitment
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Measure What Matters Most with SHL
Effortlessly evaluate crucial customer service and language skills at scale with SHL’s BPO Hiring. SHL provides a simple-to-deploy solution to help you quickly hire agents capable of delivering customer excellence and business success.
