Customer Service Phone Solution
Description
As part of Contact Center Simulations, the Customer Service Phone Solution includes a contact center simulation and two behavioral tests designed to measure a wide range of skills, competencies, and behavioral tendencies relevant for contact center jobs. The Contact Center Simulation provides an opportunity for candidates to interact with simulated customers in a contact center environment. Designed to measure a candidate’s ability to listen attentively to the customer, take ownership of customer issues, resolve issues, navigate to find information, and enter information accurately, the Contact Center Simulation is intended to measure how a candidate will respond in a variety of customer situations and assess the candidate’s computer skills in a contact center setting. The behavioral tests in this solution are intended to measure the candidate’s learning potential and the tendency to meet goals and work hard, even when faced with obstacles. Collectively, the assessments in this solution measure a wide range of important skills, abilities, and behaviors for entry-level contact center roles.
"Please note that for Simplified Chinese version the audio is available in both Mandarin and Cantonese."
Job levels
Entry-Level
Languages
French (Canada), Italian, French, Dutch, Spanish, Portuguese (Brazil), Chinese Simplified, English (Australia), Latin American Spanish, English (USA), English International
Assessment length
Approximate Completion Time in minutes = 30
Test Type: B P S
Remote Testing:
Downloads
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- A Ability & Aptitude
- B Biodata & Situational Judgement
- C Competencies
- D Development & 360
- E Assessment Exercises
- K Knowledge & Skills
- P Personality & Behavior
- S Simulations