Conversational Multichat Simulation
Description
This is a simulation-based test that measures the ability to handle customer concerns over multiple chats by referring to standard process documents. It provides an open-ended chat environment that assesses the candidate’s skills in a real job setting. Candidates are scored based on whether they resolved the customer’s query, the amount of time taken, and the correct use of vocabulary and grammar in their response.
Languages
English (USA)
Assessment length
Approximate Completion Time in minutes = 11
Test Type: S
Remote Testing:
Downloads
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- A Ability & Aptitude
- B Biodata & Situational Judgement
- C Competencies
- D Development & 360
- E Assessment Exercises
- K Knowledge & Skills
- P Personality & Behavior
- S Simulations