Contact Center Call Simulation (New)
Description
Simulation based test that measures the ability to handle customer concerns over a call by referring to standard process documents. It also measures typing and documentation skills.
Job levels
Entry-Level
Languages
English (USA)
Assessment length
Approximate Completion Time in minutes = 15
Test Type: S
Remote Testing:
Downloads
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- A Ability & Aptitude
- B Biodata & Situational Judgement
- C Competencies
- D Development & 360
- E Assessment Exercises
- K Knowledge & Skills
- P Personality & Behavior
- S Simulations