Sales & Service Phone Simulation
Description
As part of Contact Center Simulations, the Sales & Service Phone Simulation is designed for contact center roles that involve sales or sales-related behaviors such as recommending products or services and retaining customers. Sample tasks for these jobs include: interacting with customers on the phone to sell a product/service; adding new or upgraded products or services; extending promotional or retention offers; responding appropriately to customer objections; navigating to information menus to assist the customer and process information; and typing information quickly and accurately. Potential job titles that use this simulation include: telesales representative, outbound sales representative, telemarketer, and contact center representative.
Job Function
Contact Center
Languages
English (US)