Customer Service Phone Simulation
Description
As part of Contact Center Simulations, the Customer Service Phone Simulation is designed for entry-level positions in a contact center environment. Sample tasks for these jobs include: verify the customer or account; take ownership of customer issues; interact with customers to provide information; respond positively to difficult, irate, or confused customers; listen attentively to callers; resolve calls in a timely manner; navigate within multiple information menus to view customer account details and process information; and type information quickly and accurately. Potential job titles that use this solution are: Call Center Representative, Contact Center Representative, Contact Center Agent, Customer Service Agent, Customer Service Representative, and Customer Advocate.
Job Function
Contact Center
Languages
English (US)