Spanish Call Center Customer Service Survey
Description
This Spanish version of the Call Center Customer Service Survey is designed to measure customer service orientation, knowledge of preferred customer service behaviors, and customer service practices as they pertain to the call center environment.
Most questions have a best and second best answer, scoring 2 and 1 points respectively. The best possible points for this survey is 144, however also provided is a percentage score that is based on points scored.
Tests for Call Center Listening Skills as well as Spanish-English Bilingual are also available.
Job Function
Call Center
Languages
Spanish(MX)