French Canadian Call Centre Customer Service Survey
Description
This French Canadian version of the Call Centre Customer Service Survey is designed to measure customer service orientation, knowledge of preferred customer service behaviors, and customer service practices as they pertain to the call centre environment.
Most questions have a best and second best answer, scoring 2 and 1 points respectively. The best possible points for this survey is 144, however also provided is a percentage score that is based on points scored.
Assessments for French Typing and French Canadian Office Grammar and Spelling are also available.
Job Function
Call Center
Languages
French(CA)