Microsoft Office 2007 Help Desk
Description
Microsoft Office 2007 contains a suite of programs that provide tools for producing documents and spreadsheets, e-mail correspondence, contact and calendar management, and slide show presentation. This test is intended for help desk professionals who will be supporting end users of these products. There is an emphasis on topics that tend to generate calls to the help desk as well as a focus on the Ribbon along with an understanding of the location and function of various features. Topics include Microsoft Excel 2007, Microsoft Outlook 2007, Microsoft PowerPoint 2007, Microsoft Word 2007, and general Office 2007 questions. This test is meant to determine the level of experience possessed by a help desk technician and is appropriate for those who have worked with Microsoft Office 2007 for a year or more. __ __ Assessments for Microsoft Office 2007 titles and Technical Support Processes are also available.
Job Function
IT
Languages
English(US)