U.K. Call Centre Telephone Etiquette
Description
The U.K. Call Centre Telephone Etiquette test covers and examines a general variety of skills, knowledge, and prior training for the Call Centre Telephone professional. This assessment is focused on evaluating a trained customer service agent's communication skills along with their ability to recognise proper telephone etiquette, the best way to handle calls, department priorities, and the ability to provide first class customer service under any circumstances. __ __ Assessments for U.K. Call Centre Environment [audio] and U.K. Call Centre Listening Skills [audio] are also available.
Job Function
Call Center
Languages
English(UK)