Call Center 911 Operators
Description
This test for 911 Operators focuses almost entirely on "Necessary Case Scenarios"--those situations that demand but one acceptable response to a particular situation. The test is broken down into subject areas in order to efficiently address the various aspects of a 911 operator's duties. The subject areas are Critical Incidents, Information Gathering, Telephone Etiquette, Call Types, Citizen and Officer Safety, and Teletype. __ __ This test is appropriate to administer to those with at least one year of experience as a 911 operator. __ __ Tests for Call Center Environment [audio] as well as Call Center Listening Skills [audio] are also available.
Job Function
Call Center
Languages
English(US)