Call Center Consumer Collections
Description
This test for Call Center Consumer Collections is aimed at determining whether the test taker has the knowledge and skills needed to function in a collections call center environment. Among the topical areas covered are: FDCPA (Fair Debt Collection Practices Act), Bankruptcy, Mathematical skills, Verification of Information and Telephone Etiquette. These questions are based on the seemingly most problematic areas of collections. The areas covered should assist in identifying the most qualified individuals in this field. __ __ Tests for Call Center Environment as well as Call Center Listening Skills are also available.
Job Function
Call Center
Languages
English(US)