Technical Support Processes
Description
The Technical Support Processes test assesses technical support concepts and processes as they are related to software, Internet, Windows, and overall PC support. This assessment will gauge a test taker's ability to handle the problems that come up as a technical support representative and focuses on newer versions of Windows such as Windows 7. Handling phone calls properly is tested along with the necessary technical knowledge. The test is appropriate for test takers who are currently working, or plan on working, in the technical support field. Tests for Technical Support - IT/Network and Call Center Technical Support [audio] are also available.
Job Function
IT
Languages
English(US)