Performance Indicator Assessment: Customer Service, Engagement, Retention
Description
The Performance Indicator Assessment: Customer Service, Engagement, Retention measures whether the test taker will engage in behaviors that enhance a customer's experience and satisfaction; is consistently involved during the job in a physically, cognitively, and/or emotionally active manner; and/or the likelihood to stay with an organization. This assessment can be used across industries.
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Please note that this assessment contains biodata and may not be appropriate for use in all markets/countries. Biodata contains self-report questions about the test taker's education and work history. Please consult with your HR/Legal team prior to use to ensure compliance and appropriateness.
Job Function
Accounting, Administrative/Clerical, Call Center, Customer Service, Engineering, Finance, Healthcare, Hospitality, HR, IT, Legal, Management/Leadership, Marketing, Sales, Software
Languages
English(US)