Call Center Reference Manual [audio]
Description
Call Center Reference Manual is a test created to determine the skill level of the test taker in accessing information quickly and implementing that information effectively while using a reference manual. This test is appropriate to administer to the beginning reference manual user as well as the advanced. The difficulty level for each question is based on the ease or difficulty of accessibility of information specific to each question. Hence, an advanced level question requires some time to locate within the reference manual and an understanding of applying that information effectively. Conversely, a basic level question will be easily found within the reference manual and requires little work in understanding its application. __ __ Tests for Call Center Customer Service Survey, Call Center Retention [audio] and Call Center Environment [audio] are also available.
Job Function
Call Center
Languages
English(US)